General

Where are the servers located?

Our public servers are located in Germany currently, but we are planning to add United States nodes location and much more.

When will my service(s) start working?

Your service(s) will usually start working instantly once you bought the plan(s). Sometimes, money transfers will be delayed, but we will start your service(s) as soon as we can.

How can I pay?

We are currently offering PayPal gateway, but you can also use your account credits to pay for service(s).

Is that possible if I want to get a refund?

Yes. But within 48 hours start counting from the time that you purchased the service.

Are there any hidden charges?

No. We will not charge you for anything without your prior consent.

Which database access does NitroHosting provide?

Currently, we are only providing MySQL database. With more clients’ request, we could be adding more.

Which operating system are the servers using?

All of our servers are using Ubuntu with version 16.04 lts.

Does NitroHosting backup my server(s)?

Yes. We provide a weekly backup for all services under 5GB. You can upgrade your plan to a daily backup or increase the size limitation.

Does NitroHosting offer reseller plans?

Sorry but no. We are not ready to offer a reseller plan.

How can I show my support to NitroHosting?

We are aiming for high quality services, so we need a large amount of funds. Feel free to buy a service, or just donate to us by contacting our administrators. You can also just leave a good review on popular sites to gain reputations for us.

Will I receive a gift when I invite my friends to use NitroHosting?

Absolutely! You will receive a certain amount of discount on most of our services or even account credits, based on the reputation that is gained by you.

Game Hosting

Is there any trial server for game servers?

Yes, you can find it on the store page but it might not always be available.

Can I use a custom server software?

Yes. For Java, please name your custom .jar file to “server.jar” and then upload it to your server’s directory. For others, please contact our admins!

Web Hosting

Will there be banner ads on my web hosting plan?

Definitely not. You will have almost full control of your site.

Will NitroHosting help to monitor my website(s)?

Yes, but private monitoring can only be checked by admins. Information will not be provided unless it is nesserarry since it contains sensitive information. But feel free to use external monitoring software to monitor your own website, they are totally allowed.

Can I use a different version of PHP?

Yes. You can do that on cPanel by yourself. If you encounter any troubles, please let us know and we will do our best to help you solve the problem!

Can I purchase a domain name / SSL certificate with NitroHosting?

Yes. Please head to our store page to do so, it might take a while to apply on your website depends on the traffic.